Improved Apps
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Improved Apps provides a Digital Adoption Platform built to enhance the Salesforce experience. The company helps businesses boost user efficiency, share knowledge, and measure progress with tools that are 100% native to Salesforce. By offering a Salesforce Knowledge Base and in-app training, Improved Apps addresses low user adoption.This ensures teams can perform their jobs effectively. Their approach to unified partner management helps align internal teams for greater productivity.
TL;DR
Improved Apps is a Digital Adoption Platform that helps businesses increase user productivity within Salesforce. Its products offer embedded help, in-app training, and usage analytics to create frictionless user experiences.As the only Salesforce security-reviewed DAP, the platform provides a 100% native solution. To boost efficiency, share knowledge, and measure progress directly within the Salesforce environment.
"Improved Apps focuses on solving the critical business problem of low user adoption for expensive CRM investments like Salesforce. It ensures companies maximize their ROI by making the platform easier for employees to use."
— Industry Observer
Value Proposition & Business Summary
Improved Apps is a software company that provides a Digital Adoption Platform (DAP) specifically for businesses using Salesforce. The company’s primary purpose is to solve the widespread problem of low user adoption, which prevents companies from realizing the full value of their CRM investment. It offers a suite of 100% native Salesforce tools that create frictionless user experiences by embedding help, training, and communications directly within the platform. The core value proposition of Improved Apps lies in its unique market position as the only Salesforce security-reviewed DAP. This native architecture guarantees that all customer data remains within their secure Salesforce environment, while its top rating on the AppExchange signals proven effectiveness and customer trust. The platform transforms Salesforce into an intuitive, self-learning environment that boosts productivity and ensures process adherence.
Quick Facts
Core Competencies & Key Features
Digital Adoption for Salesforce
The platform natively embeds guidance and training directly within the Salesforce user interface to improve adoption.
In-App User Training
It delivers contextual help content to users as they navigate the platform, which reduces support tickets.
Usage & Engagement Analytics
The solution tracks user interaction with Salesforce to identify workflow friction and knowledge gaps.
Internal Communications Management
It broadcasts critical alerts and messages to users inside Salesforce with full audit trails for compliance.
Native Salesforce Architecture
The platform operates entirely within the Salesforce environment, ensuring data security and superior performance.
Centralized Knowledge Management
It provides a central, easily accessible knowledge base inside the Salesforce platform to reduce information silos.
Auditable User Alerts
The system ensures that key communications are not missed with full audits and tracking for all alerts.