Skilljar — Customer and Partner Education Training Platform
The External LMS for Customer and Partner Education
Skilljar provides a leading customer and partner education platform designed to accelerate product adoption and improve retention. Its external Learning Management System (LMS) helps businesses create, manage, and deliver effective training programs for external audiences. Skilljar supports a core part of Partner Ecosystem Management by enabling. Companies to onboard, certify, and continuously educate their channel partners.The platform is purpose-built for driving business outcomes, turning education into a scalable growth engine.
Skilljar is a customer and partner education platform that helps businesses create, deliver, and measure training programs. Its flagship external LMS supports faster onboarding, increases product adoption, and improves customer retention. Key differentiators include robust customization, monetization tools, and deep integrations with CRM and customer success platforms.
"After a decade in customer education, we’ve learned that one-to-one training doesn't scale and how-to videos alone don’t work."
— Skilljar
Value Proposition & Business Summary
Skilljar is a specialized customer and partner education company providing a top-tier external Learning Management System (LMS). The platform is designed for businesses, particularly in the SaaS and technology sectors, that need to educate audiences outside their organization. Its unique selling proposition is a purpose-built solution that drives tangible business outcomes like accelerated onboarding, increased product adoption, higher customer retention, and new revenue streams from training. Unlike generic internal LMS platforms, Skilljar focuses on the entire external learner journey. It offers deep customization to match brand identity, robust monetization tools, and critical integrations with business systems like Salesforce and Gainsight. This allows companies to not only deliver training but also measure its direct impact on key metrics such as Net Promoter Score (NPS), customer health, and partner performance. Skilljar turns education from a cost center into a strategic growth driver for the entire customer and partner ecosystem.
Quick Facts
Core Competencies & Key Features
External LMS Platform
A purpose-built learning management system for training customers, partners, and external audiences.
Customer Onboarding
Automated learning paths designed to help new users achieve value quickly and reduce initial churn.
Partner Enablement & Certification
Scalable programs to train and certify channel partners, resellers, and service providers.
Training Monetization
Integrated e-commerce tools for selling courses, subscriptions, and training content.
Salesforce Integration
Native connectivity with Salesforce to link training data directly to customer and partner records.
Learning Analytics
Dashboards and reports that measure training engagement and its impact on business goals.
Branded Learning Experiences
Highly customizable academies that provide a seamless, brand-aligned learner environment.
Awards & Certifications
Major Partners & Clients
Mission
Skilljar aims to help businesses transform their customers and partners into experts by providing an easy-to-use and powerful external education platform.
Vision
Skilljar envisions a world where education lives everywhere, seamlessly integrated into the customer experience to drive adoption, retention, and growth for every business.
Key Takeaways
Products & Services
Skilljar offers a unified product suite designed to manage the entire external education lifecycle. The platform provides all the tools needed to create, deliver, measure, and monetize training programs. Skilljar positions its software as a central hub for Partner Ecosystem Management and customer enablement.
It works by empowering organizations to build branded, engaging learning academies. These academies serve as a single destination for all educational content. The product portfolio is designed to be both powerful for administrators and simple for learners.
Content and Course Management
This category includes tools for creating and organizing rich learning content. It allows administrators to build structured, intuitive courses and learning curricula from various media types.
Course Creation
Build engaging courses with videos, documents, quizzes, and live training events. The platform supports SCORM and AICC content formats for added flexibility.
Learning Paths
Design personalized learning journeys for different audience segments. You can combine multiple courses into a sequence to guide users from beginner to expert.
Live and Virtual Training
Manage instructor-led training sessions, both in-person and virtual. The platform integrates with tools like Zoom and Webex to support webinar management.
Assessments and Quizzes
Create robust assessments to measure learner comprehension and knowledge retention. Admins can set passing scores and control the number of attempts.
Learner Experience and Engagement
These features focus on creating a seamless and engaging environment for the learner. Skilljar helps companies deliver a professional, branded experience that encourages course completion.
Customizable Academy
Tailor the look and feel of your training portal to match your company brand. This includes using custom domains, logos, colors, and CSS for full control.
Gamification and Badges
Increase learner motivation with points, badges, and leaderboards. These elements encourage friendly competition and active participation in the training programs.
Certifications
Award official certificates to learners who complete specific courses or learning paths. You can set expiration dates and automate recertification reminders to ensure compliance.
Mobile-Responsive Design
Provide a high-quality learning experience on any device. The platform is fully responsive, allowing users to access training content anytime, anywhere.
Monetization and E-Commerce
Skilljar includes a powerful e-commerce engine to help companies generate revenue from their training programs. This allows education departments to become profit centers rather than cost centers.
Flexible Payment Models
Sell training content using various pricing strategies. Options include one-time purchases for single courses, bundled packages, or site-wide subscriptions.
Subscription Management
Offer recurring access to your entire training catalog or specific content groups. The platform handles recurring billing and user access management automatically.
Promo Codes and Vouchers
Create discount codes and prepaid vouchers to support marketing campaigns. This feature is useful for sales teams, partners, or targeted promotions.
Global Payment Support
Process payments from learners around the world with multi-currency support. The platform integrates with Stripe for secure and reliable payment processing.
Analytics and Business Impact
This group of features enables organizations to track training effectiveness and prove its value. Skilljar provides detailed reports that connect learning activities to key business results.
Data and Analytics Dashboards
Access detailed reports on course completions, learner engagement, and assessment scores. These dashboards provide a clear view of your training program’s health.
Salesforce Reporting
Link training data directly to leads, contacts, and account records in Salesforce. This provides a complete picture of how training impacts customer health and revenue.
Completion and Engagement Tracking
Monitor how individual learners and groups are progressing through content. This information helps identify popular courses and areas where users may struggle.
Business Impact Reports
Correlate training data with business metrics like product adoption, support tickets, and renewal rates. These reports help you demonstrate the ROI of your education programs.
Frequently Asked Questions
Skilljar enables companies to build scalable partner training and certification programs. It helps partners gain the product knowledge they need to be successful.This strengthens channel sales, improves service quality, and ensures brand consistency. Across the entire partner network, driving more revenue for the business.
Skilljar is headquartered in Seattle, Washington, in the United States.As a cloud-based SaaS platform, it serves a global customer base. With clients located across North America, Europe, and the Asia-Pacific regions. The platform designs to deliver training content to learners located anywhere in the world.
Skilljar's main competitors include other external-focused LMS platforms like Thought Industries and Intellum. It also competes with broader talent management systems that have customer training modules, such as Docebo and Cornerstone OnDemand. Skilljar differentiates by focusing exclusively on external education use cases for customers and partners.
Skilljar offers a built-in e-commerce engine for selling training content. Users can set prices for individual courses or offer bundles and subscriptions.The platform integrates with Stripe to process global payments in multiple currencies, allowing. Companies to easily turn their education programs into profitable revenue-generating business units.
Skilljar is purpose-built for external audiences like customers and partners. Unlike internal LMSs focused on HR compliance, Skilljar's features support business growth, such as monetization and CRM integration. Its focus is on driving business outcomes like product adoption and retention, not just tracking internal employee training.
Skilljar offers a wide range of integrations. It has a deep, native integration with Salesforce for data synchronization. It also provides pre-built connectors for platforms like Zoom, Gainsight, and Zendesk.
A robust REST API and webhooks allow for custom integrations with any other business system or application.
Yes, extensive customization is a core feature of the Skilljar platform. Companies can use their own domain, logo, and brand colors to create a seamless experience.Advanced options allow for full control over the academy's appearance with custom CSS. And Javascript, ensuring it perfectly matches the company's brand identity.